We know that you may have some questions about Happy Gator's products and/or services. So we have provided a list of our most frequently asked questions, with answers. If you still have additional concerns, please fill out the form below so we can be of invaluable assistance to you. Thank You!
Q. "Do you guarantee your products?"
Q. "What is your Privacy/Confidentiality policy?"
Q. "Is my credit card number secure?"
Q. "How much can I expect to pay for shipping and handling?"
Q. "I'm concerned about ordering online. Can I call in an order from your site?"
Q. "How will I be billed?"
Q. "What if I prefer to send a check or money order?"
Q. "Can I cancel my order after I place it?"
Q. "Will I receive a confirmation of my order?"
Q. "Can I track my order to it's destination?"
Q. "Can I ship one order to multiple addresses?"
Q. "What is your Exchange/Refund Policy?"
Q. "How quickly will my order arrive?"
Q. "How do I return damaged or incorrect merchandise at no cost to me?"
Q. "What if I order an out of stock item?"
Q. "What if I order an out of stock item with an available item?"
Q. "Do you guarantee your products?"
A. Our motto is, "The customer is always right!". Satisfaction is fully guaranteed! You may return any item by following the instructions on our "Lifetime Warranty" page.
Q. "What is your Privacy/Confidentiality policy?"
A. At "Happy Gator", we respect our customers' privacy and have instituted policies intended to ensure that your personal information is handled in a safe and responsible manner. Some services offered through our site require that your provide certain personal information. For example, when you order a product(s), we will need your e-mail and postal addresses. Your personal information will not be used for anything outside the normal functions of the site and will not be shared with non-affilated third parties.
Q. "Is my credit card number secure?"
A. Yes. Any credit card and billing information that you submit on our website is encrypted. Encryption - the Internet standard for information security. We guarantee it's security! Anytime a web page asks you for sensitive information, you need to be able to identify if the page is secure or not. The ability to recognize a secure web connection is extremely important as online fraud cases have increased substantially from year to year. This FAQ is intended to guide you to safer online shopping.
Q. "How much can I expect to pay for shipping and handling?"
A. Our shipping charges are based on the destination, weight, and desired transit time chosen. We charge no 'handling' fees whatsoever. In short, the shipping cost for your order will depend soley on two elements: the total weight of your order and the zip code. Simply place your order on our website, and you will be able to view your shipping charges before you confirm your order.
Q. "I'm concerned about ordering online. Can I call in an order from your site?"
A. Although our online ordering process is completely secure, we do understand that some people still do not feel comfortable and secure giving their credit card information online. That is why we also accept orders by phone. Simply call 800.370.5331 {9am-6pm, Mon.-Fri. EST time} to place your order with a live person.
Q. "How will I be billed?"
A. In order to complete an order, when paying by credit card, you will be asked to submit your credit card information. Your credit card will be charged when confirm your order on our check-out page. We accept VISA, MASTERCARD, DISCOVER, and AMERICAN EXPRESS, or you may use your pre-exsisting Paypal account.
Q. "What if I prefer to send a check or money order?"
A. If you send us an e-mail from our web site at contactus@HappyGator.com, we will be happy to contact you within one business day and complete the order over the phone, providing it does not fall onto a weekend. We accept US Postal Money Orders, Certified Checks, and Personal Checks. Please allow 7-10 business days for personal checks to clear. Sorry, No CODs.
Q. "Can I cancel my order after I place it?"
A. Requests for cancellation or exchange will only be applicable on orders in "Processing Status".
If you processed your order using a credit card, unfortunately, it is almost impossible to change or cancel your order before it is shipped out. With credit card orders, we process our orders immediately.
However, if you paid with a check/money order, you have exactly the time it takes for your payment to arrive to cancel or exchange. This could be 5-10 business days.
To catch your order before it is shipped out, please call us at 800.370.5331 or fill out the form below, and we will notify you, via e-mail, if your request can be granted.
Q. "Will I receive a confirmation of my order?"
A. Confirmation regarding the receipt and shipment of your order will be e-mailed to you within in seconds.
Q. "Can I track my order to it's destination?"
A. Yes. UPS will automatically send you an email with a tracking number so you can "Track Your Order" to its destination.
Q. "Can I ship one order to multiple addresses?"
A. Sorry, but we cannot ship to multiple addresses from the same order. If you wish to ship our products out to more than one recipient, please submit a separate order for each shipping address.
Q. "What is your Exchange/Refund Policy?"
A. If you received "damaged" or "incorrect" merchandise, you have exactly 30 days upon receiving your order in which to return your merchandise. Once we receive your returned merchandise, we will immediately get your replacement(s) sent right out to you.
If you are simply "dissatisfied" with your merchandise, you have exactly 30 days upon receiving your order in which to return your merchandise, less shipping.
Detailed instructions on all "Returns" go out with every package, so don't feel overwhelmed. We care more about your satisfaction than anything else!
Q. "How quickly will my order arrive?"
A. The time it takes to receive your order is a combination of two elements: The destination and your choise of shipping method. For detailed information, please visit our "Shipping" page.
Q. "How do I return damaged or incorrect merchandise at no cost to me?"
A. Detailed instructions on all "Returns" go out with every package, or you may fill out the form below, the choice is yours.
Q. "What if I order an out of stock item?"
A. If an out of stock item is ordered, we will notify you by the next business day and provide you with an approximate time your item will be available for shipment.
Q. "What if I order an out of stock item with an available item?"
A. If an out of stock item is ordered with an available item, we will notify you by the next business day and provide you with an approximate time your item will be available for shipment. Your complete order will ship when the out of stock item becomes available.
Please fill out the form below so that we may better assist you,
on any of your questions or concerns that have not been addressed above.
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